Rand Roast Co. ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us. Please read this policy carefully.
1. Information We Collect
We collect information you provide directly to us when you place an order, create an account, subscribe to our newsletter, or contact us. This includes your name, email address, postal address, phone number, and payment information (processed securely through our payment provider — we do not store card details on our servers). We also collect information automatically when you visit our website, including your IP address, browser type, pages viewed, and referring URLs. This data is used solely to improve your experience and the performance of our site.
2. How We Use Your Information
We use the information we collect to: • Process and fulfil your orders, including sending order confirmations and delivery updates. • Manage your subscription and notify you of upcoming deliveries. • Respond to your enquiries and provide customer support. • Send you marketing communications if you have opted in — you may unsubscribe at any time. • Improve our website, products, and services through aggregated analytics. • Comply with legal obligations and protect against fraudulent transactions.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with: • Delivery and logistics partners solely to fulfil your orders. • Payment processors (such as Stripe) to handle transactions securely. • Analytics providers (such as Google Analytics) in anonymised, aggregated form. • Legal authorities where required by applicable law. All third-party partners are contractually obligated to handle your data in accordance with applicable privacy legislation.
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how visitors use our site. You may disable cookies through your browser settings; however, some features of the website may not function correctly without them. By continuing to use our website, you consent to our use of cookies.
5. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with our legal obligations. Order records are retained for a minimum of five years for accounting and tax purposes. You may request deletion of your account and associated data at any time by contacting us at [email protected], subject to our legal retention requirements.
6. Your Rights
Under the Protection of Personal Information Act (POPIA) and applicable data protection legislation, you have the right to: • Access the personal information we hold about you. • Request correction of inaccurate or incomplete information. • Request deletion of your personal information, subject to legal retention requirements. • Object to the processing of your personal information for direct marketing purposes. • Lodge a complaint with the Information Regulator of South Africa. To exercise any of these rights, please contact us at [email protected].
7. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology and processed through PCI-DSS compliant payment providers. While we take reasonable precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: Rand Roast Co. Email: [email protected] Address: Johannesburg, South Africa